This happens quite a bit for commercials. The problem is that the High Definition broadcast is made up of more than one signal; audio and video is actually coming to you, or to your cable company, then you, via separate pathways. The audio actually can be transmitted in several different layers.
If the producer of these commercials doesn’t get the technology just write, you are going to see the picture in HD and no sound, or more often, a picture and only background noises (like birds chirping or something like that).
There is nothing wrong with your TV or your connections. This is a problem with the people who produced the commercial and the people who are transmitting it.
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